Privacy Policy
Last updated: February 24, 2026
1. Introduction
Database Vault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our database backup and recovery service ("Service"). Please read this Privacy Policy carefully.
2. Information We Collect
2.1 Account Information: When you create an account, we collect your email address, name, and password (stored in encrypted form). We may also collect billing information if you subscribe to a paid plan.
2.2 Database Information: We collect information about your databases including connection details (encrypted), database types, backup schedules, and backup metadata. We do not access the actual data stored in your databases unless necessary for backup operations.
2.3 Usage Information: We collect information about how you use our Service, including backup history, restoration activities, and feature usage patterns.
2.4 Technical Information: We automatically collect certain technical information including IP addresses, browser type, device information, and log data.
2.5 Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and security threats
- Personalize and improve your experience
- Send you marketing communications (with your consent)
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
- Access Controls: We use strict access controls and authentication mechanisms
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Backup Security: Your database backups are stored in secure cloud storage with redundant encryption
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
5.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as cloud storage providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.
5.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5.4 With Your Consent: We may share your information with your consent or at your direction.
5.5 We Do Not Sell Your Data: We do not sell, rent, or trade your personal information or database backups to third parties for their marketing purposes.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We retain backup data according to your retention policy settings. After account cancellation, we retain backups for 30 days before permanent deletion. We may retain certain information for longer periods as required by law or for legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-Out: Opt-out of marketing communications
- Data Export: Export your backup data
To exercise these rights, please contact us at info@dbvault.io . We will respond to your request within 30 days.
8. GDPR Compliance
If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). We act as a data controller for your account information and as a data processor for your database backups. Our legal basis for processing includes contract performance, legitimate interests, and your consent.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service for material changes. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@dbvault.io